The City of Sheboygan is home to people of diverse backgrounds, including significant Hispanic and Hmong populations. Language barriers can impact the services the City is able to provide to its residents. The City of Sheboygan now offers an over-the-phone interpreter service called LanguageLine Solutions to help communicate with any resident who may be Limited English Proficient.
Language Line can help ensure effective communication and equal access to City programs and services. A language identification guide will be available at all City departments for residents to identify their language for City staff. Staff members can call an 800 number, choose from over 200 languages and get connected with an interpreter to assist with communicating. It can be used to work with residents on-site or over the phone.
A team of over 8,000 professional interpreters are carefully selected and trained in interpretation skills and specific industry practices and terminologies to be the very best in the business. Professional, courteous, and focused on complete and accurate interpretation in any circumstance, interpreters will provide you with the very best phone interpreting experience possible.
The City of Sheboygan’s Title VI Program requires the city’s customer service windows to provide translation services to better serve the public seeking assistance in-person. Going forward, the City will consider on a case-by-case basis whether publishing media notices in languages other than English is appropriate in an attempt to reach potentially underserved language minority populations. Not all City communications will be dual translated.
For any inquiries regarding this media release, contact Chad Pelishek, Director of Planning & Development, at chad.pelishek@sheboyganwi.gov or 920-459-3383.